Frequently Asked Questions

How do I pay a parking ticket or other bylaw fine?
You can pay a ticket online or in person. Or, you may dispute a ticket through the adjudication system.

How do I report a problem or request a service? 
Use the on-line Request for Service Form. Your message will be directed to the appropriate staff person.

I need information on cutting trees. Who do I ask?
You can find the Tree Policy on the website. For more information, email the Arborist or call 604-925-7192.

How do I find out about garbage and recycling pickup? 
Go to Garbage and Recycling to find out more, get the garbage collection schedule, or visit North Shore Recycling's website. 

Who do I call to report a bear? What about other animals?
For bears and cougars, call the Parks Department at 604-925-7192. For racoons and coyotes, call Wildlife control at 604-663-9453.  To report a dead animal on a beach, call 604-925-7101.

What kind of noise is permitted during construction? 
For an explanation on the regulations pertaining to noise in West Vancouver, view the Noise Control Bylaw or contact the Bylaw & Licence Services Department at 604-925-7152.

What can I build on my property?
Building permits are required for all construction activity invoilving any stucture over four feet in height. For details, visit the Building Department.

When are my property taxes due and what methods of payment do you accept? 
Taxes are due each year on the first business day in July. For details and payment options see Taxes & Utilities.

What are the rules and regulations about dogs in West Vancouver? 
See the Bylaws & Enforcement  section for complete information, or download the Dog Brochure (PDF, 147 KB).

Can I rent space in a park? 
If you obtain written permission you may hold a community event or a wedding in a park. See the guidelines for more information and how to apply.

What is the current assessment of my property? 
You can find out this information and more by visiting Property Information Online.

How do I find out about and register for recreation programs? 
You can view the Leisure Guide online to see the programs offered and you can register by phone (TeleReg 604-925-7475) or online at WebReg.

Who issues Marriage Licenses? 
The Province of British Columbia. Call 604-660-2937.

For a complete list of municipal staff contact numbers visit the Contacts page.