Disclaimer for District of West Vancouver Chatbot

Please read this disclaimer carefully before using the District of West Vancouver Chatbot (“Chatbot”) provided by District of West Vancouver (“we,” “us,” or “our”). By accessing and using the Chatbot on our website, you acknowledge and agree to the terms of this disclaimer, as well as to our website Privacy Policy.

  1. General Information: The Chatbot is designed to provide general information related to the District of West Vancouver.  Our Chatbot utilizes generative artificial intelligence (AI) provided by Microsoft’s Copilot Studio technology. It has been designed to provide assistance and answer your questions by generating responses solely based on the content publicly available on this website. Persons requiring official copies of any documentation should make an informal or formal request for access as described at https://westvancouver.ca/government-administration/freedom-information-protection-privacy.
  2. Accuracy and Reliability: We have implemented various measures to mitigate risks associated with using the chatbot, including regular monitoring, and adherence to Microsoft best practices guidance in AI development. However, as with any AI-powered tool, there may be inherent limitations and potential inaccuracies in responses. While we strive to provide accurate information through the Chatbot, we cannot guarantee the accuracy, completeness, or up-to-date nature of the information provided. The Chatbot may, at times, provide information that is inaccurate or outdated. We encourage you to independently verify any information provided by the Chatbot before taking any action or making any decisions based on the information received.
  3. Protection of Personal and Sensitive Information: Please refrain from inputting any personal or sensitive information while interacting with the chatbot. It is designed solely to provide information based on content available on our website. The District of West Vancouver does not collect or store any data provided by you through this Chatbot.
  4. No Human Expertise: The Chatbot's responses are generated by AI and do not involve human expertise or judgment. Therefore, the information provided should be used for informational purposes only and may not always reflect the nuanced understanding or context that a human expert could provide. Users are responsible for interpreting and assessing the relevance and applicability of the information provided.
  5. Non-commercial Use: Except where expressly stated, use of this Chatbot is for information, education, and non-commercial purposes only. Although the District of West Vancouver may provide data, information, and content relating to the operations of the municipality, you should not construe any such information or other content available through this Chatbot as legal or tax advice.
  6. Limitation of Liability: In exchange for your use of the Chatbot, you agree not to hold the District of West Vancouver liable for any possible claim for damages for any errors or omissions in the information provided by the Chatbot, or from any decision you make based on your use of it or reliance upon it. You alone bear the sole responsibility of evaluating the merits and risks associated with the use of the Chatbot before making any decisions based on such use.
  7. Third-party Links: The Chatbot may contain links to third-party websites. These links are provided for your convenience and do not constitute an endorsement or approval by the District of West Vancouver of any third-party content. We are not responsible for the content or privacy practices of these external sites.
  8. Disclaimer of Warranties: You expressly understand and agree that, to the full extent under applicable law, District of West Vancouver (including its elected officials, officers, and employees) expressly disclaims all warranties, whether express or implied, with respect to the Chatbot, any materials, products, or services available through the Chatbot, and the results of the use of the Chatbot. Further, the District of West Vancouver expressly disclaims all warranties with respect to any delays or errors in the transmission or delivery of any materials, products, or services available through this Chatbot. Except as provided by law, the District of West Vancouver has no responsibility to maintain the materials, products, or services offered through the Chatbot or to supply corrections, updates, or releases for the same.
  9. Indemnification: Any use of this Chatbot is done at your own risk. Under no circumstances will the District of West Vancouver be liable for any direct, indirect, special, consequential, punitive, or exemplary damages, including but not limited to, damages for loss of profits, income, goodwill, use, data, or other intangible losses, or damages caused by theft, unauthorized access, systems failure, or communications line failure, or any other matter relating to this Chatbot. You agree to indemnify the District of West Vancouver from and against all losses arising out of or related to your access to or use of this Chatbot, or any violation by you of this disclaimer.
  10. Feedback and Reporting: If you discover any inaccuracies in the information provided by the Chatbot, we kindly ask you to notify us so that we may address the issue. Please submit your feedback at https://westvancouver.ca/feedback. Your assistance in maintaining accurate and up-to-date information is greatly appreciated and helps us provide a better service to all users of the Chatbot.

If you do not agree with any part of this disclaimer, please refrain from using the Chatbot. We reserve the right to modify or update this disclaimer at any time without prior notice. Your continued use of the Chatbot after any changes signifies your acceptance of the revised disclaimer.

Last modified: April 26, 2024