Know what to do

Know what to do in case of a flood, earthquake and other natural disasters and emergencies. We all play an important role. Take care of yourself, your property and help your neighbours if they are in need. 

Please take the time to review some tips and safety information. 

Create an emergency plan and kit

If there is a natural disaster or other emergency on the North Shore, it could take emergency crews several days to reach you, so it's important that you're able to take care of yourself and your family for at least 72 hours.

Learn more about how to be prepared at home, work or in your car. 

North Shore Emergency Management - Get Prepared

Winter Preparedness

Winter can mean rain, snow, floods, high winds, power outages and cold temperatures, especially at higher elevations. During winter months, you can do your part by taking care of yourself and your property and by helping out neighbours in need.

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Earthquake Preparedness

Each year more than 1,000 earthquakes are recorded in Western Canada, and the North Shore could experience an earthquake that causes damage and injury at any time. Be prepared.

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Flood Prevention

Flooding is the most frequent natural hazard in Canada. In West Vancouver, with plentiful creeks, rivers and significant annual rainfall, floods are a hazard that we must all be prepared for.

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Wind storms and power outages

Seasonal storms often bring heavy rain and high winds to the North Shore. Severe winds can blow down trees and branches, causing power outages, road closures, and traffic disruptions. Be prepared.

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What to do after a fire

A fire in your home can significantly impact you and your family. Often, the hardest part is knowing where to begin and who to contact. There are agencies in your community that can work with you through the crisis. This webpage can help you start the process. It takes you, one step at a time, through the tasks you may need to do.

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Your pets during emergencies

Whether you are staying put or evacuating, having a pet emergency plan, pet emergency kit and practising for emergencies will help to ensure the health and safety of these important family members.

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important contacts

Trees on roads, snow or flooding
West Vancouver Public Works Dispatch

Recycling & Garbage questions
Info about missed pick-ups

Social Services and Community Resources
North Shore Community Resources

Seniors’ Activity Centre LINKS Program

Public Transit
West Vancouver Blue Bus
TransLink customer info line

Police & Fire
9-1-1 for emergency calls only

604-925-7300 for non-emergency calls

604-925-7370 for non-emergency calls

Power failures and trees on power lines
BC  Hydro
1-888-POWERON (1-888-769-3766)
BC Hydro

Downed power lines

General information
Municipal Hall Reception
604-925-7000 for other non-emergency issues
8:30 a.m.–4:30 p.m.  Monday–Friday