Active Rehab and Prehab

Active Rehab program information, FAQs, and more

• Active Rehabilitation Programs

  What are Active Rehabilitation programs?

  Our Active Rehabilitation programs are thoughtfully designed to support individuals managing chronic conditions or seeking preventative care (Prehab). With the exception of Parkinson's Movement Therapy and Well Balanced, each program includes personalized programming tailored to your unique needs and goals.

  Led by expert instructors with specialized training in the conditions addressed, these programs offer more than just physical benefits—they create a welcoming environment where participants share similar health journeys, creating a strong sense of community and support.

  Which Active Rehabilitation program should I join?

  We recommend selecting the program that best aligns with the condition you're currently managing. If you're experiencing multiple conditions, choose the one that feels most important to you at this time. 

  Active Rehab Programs

  If you're seeking rehabilitation for knee or hip concerns, use the chart below to help identify the most suitable program for you.

  Joint Health Flow Chart

  For further assistance, please contact our Active Rehabilitation Program Coordinator, Ian Horne, at 604-925-7273 or [email protected].

• New Clients

  How do I get started?

  The first step is to review the programs offered and book an Initial Consultation. 

  Please note that only high-demand consultations are listed online. If the consultation you're looking for is not listed, please contact our Active Rehabilitation Program Coordinator, Ian Horne, at 604-925-7273 or [email protected] for assistance with scheduling.

  Do I need an Initial Consultation to join?

  Yes. An Initial Consultation is required before participating in any Active Rehabilitation program.

  What is the purpose of an Initial Consultation?

  The Initial Consultation is a one-on-one session with a trainer that includes a review of your health history and exercise experience, discussion of your personal goals, completion of physical assessments, and ensures your safety while being physically active. 

  This session allows the trainer to design a personalized program tailored to your needs, so you're ready to begin on day one with confidence and support.

• Returning Clients

  It's great to have you back!  If you're returning within 12 months, you can register using the link below.

  If it's been more than 12 months since your last participation, or you have experienced significant health changes (surgery, new diagnosis, falls, etc.), we recommend booking an Initial Consultation to reassess your goals and needs.

  Active Rehab Program Registration

• Refund and Cancellation Policy

  Withdrawals and refunds are available up to the program withdrawal deadline. No refunds will be issued after this deadline.
  
  If you are unable to attend the remainder of a program due to medical reasons, a pro-rated refund may be issued. Please contact Customer Service at 604-925-7280 before the start of the class, so your spot can be offered to someone else. Refunds are not available for individual missed classes.

  Refunds are not available for Initial Consultations, however, you may reschedule at no charge within a minimum of 24 hours notice.

• Frequently Asked Questions (FAQs)

  I'm having a medical procedure partway through the season. Am I eligible for a refund for the classes I will miss?

  Yes, you may be eligible for a pro-rated refund based on the number of classes missed. However, you will be withdrawn from the program for the remainder of the season.

  I'm going on vacation partway through the season. Am I eligible for a refund for the classes I will miss?

  Unfortunately, no. Active Rehabilitation programs are registered seasonal programs that require a full-season commitment. When you register, you're reserving a dedicated space for the entire season.

  Do you offer Active Rehabilitation drop-ins?

  No, drop-ins are not available. Our Active Rehabilitation programs are designed for consistent participation to support long-term progress and build a strong sense of community among participants. Regular attendance helps you achieve the best results and fosters meaningful peer support.

  Can I show up to another class time if I'm registered in the same type of program?

  No, attending alternate class times is not permitted, even if it's the same type of program. If you'd like to participate multiple days per week, please register separately for each class offering. For example, if you want to attend Better Bones on Monday, Wednesday, and Friday, you'll need to register for each day individually.